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Return Policy

IF THE ITEM BEING RETURNED FAILS TO MEET ANY ONE OF THESE GUIDELINES THEN IT CAN NOT BE RETURNED. RETURNS THAT ARE MADE THAT DO NOT CONFORM TO THESE GUIDELINES WILL BE REFUSED AND RETURNED AT THE CUSTOMERS EXPENSE.

All items must be unopened and in original "new" condition, with all packing material, manuals, software, and registration card(s) included in the package.

Return requests must be submitted within 7 days of receiving a product/s and will not be accepted unless the customer is issued a valid RMA number.

The rights and obligations hereunder are in additions to and do not over-ride any rights and obligations under The Sale of Goods Act 1979.

Return Procedures
Please follow these steps to ensure proper processing of Your Return.
Use the original packing materials to repack the merchandise to be returned.
Include copies of Your Packing Slip, Original Invoice or a typed copy of your customer contact/order information with your return shipment.
You will be responsible for prepaying all return shipping and handling charges.
Returns must be sent via courier or Post Office Special Next Day delivery. HP Spares will not be responsible for returns that are lost in transit.
Please allow 2 weeks after we receive your product for us to review your request and a credit to appear on your credit card statement.
If part of a product is defective, the full product must be returned for replacement. 
Restocking Fee: All returns are subject to and will be charged a 15% + VAT restocking fee of the price of goods in question, or £15 + VAT, whichever is greater. However, HP Spares may refuse to accept any returns where goods have been specially purchased to meet the customer’s requirements, or if the goods have a sales value of £20 + VAT or less.
Returns will only be processed if they are accompanied by a valid RMA number issued by our returns department.

Returning Items
Please follow the steps below:
Send an email to Customer Services, quoting your order reference number, the reason you wish to return the item and whether your require a replacement or a refund.

Our Customer Services will then email you with a Returned Merchandise Authorisation (RMA) number.
Please send the item back to us with the RMA number clearly written on the outer packaging to the following address:

HP Spares
Unit 6, The Palmerston Centre
Oxford Road
Wealdstone, Harrow
Middlesex
HA3 7RG

Once we have received the item from you, we will raise a credit/refund or exchange.

Hardware Returns
HP Spares reserves the right to deny any hardware return. Our Returns Department must be notified within 7 calendar days of the delivery of the product for an exchange or refund. All products received as defective and reported within 7 calendar days of delivery will be repaired, replaced, or refunded at the discretion of our technical support department. All products found to be defective after 7 days will be subject to the Manufacturer's Warranty Policy. All reportedly defective products that are found to be in working order after being tested by Our Technical Support Department will be subject to a £25.00 testing fee. A  re-stocking fee will be assessed on all returned hardware items, unless they are found to be defective. All shipping and handling charges are non-refundable. Returns and Exchanges will only be accepted after the customer contacts HP Spares and receives a valid RMA number. All retail boxes must include all materials, manuals, blank warranty cards, and any other accessories that accompany the product and the product must be in its original packaging and condition. HP Spares is not responsible for products that are mistakenly ordered or for hardware found to be incompatible with the purchasers' systems. Make sure you are familiar with your systems requirements prior to placing your order.

Software Returns
HP Spares reserves the right to deny any software return. A  re-stocking fee will be assessed on all returned software items, unless they are found to be defective. All shipping and handling charges are non-refundable. Due to manufacturers’ restrictions on product registration, no returns will be accepted on any products with a visible key-code. These numbers are unique and cannot be replaced. Our Quality Assurance Department inspects each product that requires a Key-Code or serial number prior to shipping to ensure that the Key-Code is present at the time of shipping. HP Spares is not responsible for lost key-codes. No returns will be accepted on any software product – including licenses – which we feel have been installed or registered. Installing or registering software or software licensing is called Hard Disk Loading and is considered a crime. By installing certain software programs, users grant permission to the software manufacturer to audit their computers to search for unlicensed or illegitimate copies of software.